Frequently Asked Questions

'My Account' is your personal dashboard on MICROWORMS.IN where you can manage all aspects of your shopping experience.

To access and update your information:

• Click on the 'My Account' icon in the top navigation bar
• Select 'Personal Information' from the sidebar menu
• Update your details including name, phone number, date of birth, and gender
• Click 'Save Changes' to update your information

You can also manage your addresses, orders, wishlist, wallet, and coupons from the My Account section.

To change your email:

• Go to My Account > Change Email
• Enter your new email address
• Verify with your current password
• You'll receive a verification email to confirm the change

To change your password:

• Go to My Account > Change Password
• Enter your current password
• Enter and confirm your new password
• Click 'Change Password' to save

Managing your delivery addresses is easy:

• Navigate to My Account > Manage Addresses
• Click 'Add New Address' to add a new delivery location
• To edit existing addresses, click the 'Edit' button on any address card
• You can set a default address for faster checkout
• Delete addresses you no longer use by clicking 'Delete'

Cash On Delivery (COD) is not available on MICROWORMS.IN due to the following reasons:

• Product Nature: Our live cultures and organisms require immediate payment confirmation to ensure quick dispatch and maintain product viability
• Delivery Success Rate: Live products cannot be returned if delivery is refused, leading to product loss
• Better Pricing: By eliminating COD, we can offer lower prices and better deals to our customers
• Faster Processing: Online payments allow us to process and ship your order immediately

Available Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, Rupay)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Digital Wallets
• My Wallet (MICROWORMS.IN Wallet)

If your payment was deducted but you didn't receive an order confirmation, don't worry! Here's what happens:

Immediate Steps:

• Check your email (including spam folder) for order confirmation
• Check My Account > My Orders to see if the order appears
• Wait 30-60 minutes as sometimes confirmations are delayed

What Actually Happens:

• Your money is typically on hold, not actually deducted
• If the order fails, the amount is automatically refunded within 5-7 business days
• The refund goes back to your original payment method

If No Refund After 7 Days:

• Contact us with your transaction ID/reference number
• Include your registered email and phone number
• We'll track and resolve the issue within 24-48 hours

Payment failures with money deduction are usually temporary issues:

Common Reasons for Payment Failure:

• Network connectivity issues during transaction
• Bank server timeout
• Incorrect OTP or password entered
• Session timeout on payment gateway

Resolution Process:

• The debited amount will be refunded automatically within 5-7 business days
• You can retry placing the order immediately
• Check with your bank if the amount is showing as "pending" or "on hold"
• Contact our support team if refund is not received within 7 days

Tracking your order is simple:

• Go to My Account > Track Orders
• You'll see all your active shipments with real-time tracking
• Click on any order to view detailed tracking information
• You can also track using the tracking ID provided in your email

You'll receive notifications at every step: Order Confirmed → Packed → Shipped → Out for Delivery → Delivered

Delivery times vary based on your location:

• Major Cities: 2-4 business days
• Metro Areas: 3-5 business days
• Other Locations: 5-7 business days
• Remote Areas: 7-10 business days

Please note: Live cultures require special handling and may take 1-2 days extra for proper packaging.

Cancellation:

• Orders can be cancelled before they are shipped
• Go to My Account > My Orders > Select Order > Cancel Order
• Refund will be processed to original payment method within 5-7 business days
• Orders already shipped cannot be cancelled

Modification:

• Contact our support team immediately if you need to modify address or items
• Modifications are only possible before the order is shipped

Proper care ensures long-lasting, healthy cultures:

• Temperature: Keep at 20-25°C (68-77°F)
• Feeding: Add small amounts of yeast and oatmeal weekly
• Moisture: Maintain slight moisture, not too wet
• Harvesting: Wipe sides of container to collect worms
• Subculturing: Start new culture every 3-4 weeks

Detailed care instructions are included with every order.

Yes! We guarantee live arrival:

• All cultures are packed fresh before shipping
• We use special packaging to maintain optimal conditions
• If cultures arrive dead or unhealthy, we provide free replacement
• Contact us within 24 hours of delivery with photos for replacement

We offer several species suitable for fish fry and small aquatic animals:

• Panagrellus redivivus: Standard microworms, excellent for newborn fry
• Banana worms: Smaller size, perfect for tiny fry
• Walter worms: Heat-tolerant variety for warmer climates
• Vinegar eels: Live in liquid culture, great for livebearers

Each species comes with specific care instructions tailored to their needs.

Our return policy for live cultures:

• Dead on Arrival (DOA): Full refund or free replacement within 24 hours
• Damaged Packaging: Replacement provided with photographic evidence
• Wrong Item: Free replacement or full refund
• Not as Described: Return within 2 days for refund