Privacy Policy

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotions

This information may include:

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on our site
• Referring website or source

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, refunds, and exchanges

Communication

• Respond to your inquiries and support requests
• Send promotional emails and newsletters (with your consent)
• Notify you about product updates, special offers, and new arrivals
• Request feedback and reviews

Business Operations

• Improve our website, products, and services
• Analyze usage patterns and customer preferences
• Prevent fraud and ensure security
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (for secure transaction handling)
• Shipping and logistics partners (for order delivery)
• Email service providers (for marketing communications)
• Cloud hosting and storage providers
• Analytics and data processing services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud, security threats, or illegal activities
• Enforce our terms of service and policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for data transmission
• Secure servers protected by firewalls and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• PCI-DSS compliant payment processing

5. Your Rights and Choices

You have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@microworms.com or through our contact page. We will respond to your request within 30 days.

Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Receive notifications when cookies are set

Do Not Track Signals

We respect Do Not Track (DNT) browser signals and do not track users across third-party websites for behavioral advertising purposes when DNT is enabled.

7. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This privacy policy applies only to information collected by Microworms.

Social Media Integration

Our website may include social media features (such as Facebook, Instagram, or Twitter buttons). These features may collect your IP address and set cookies. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately at privacy@microworms.com.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if the changes are significant (if required by law)

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Our business needs and legitimate interests
• The purposes for which the information was collected

After the retention period expires, we will securely delete or anonymize your personal information.