Your satisfaction and the safety of our live products is our top priority
We guarantee that your live products will arrive healthy and active!
At Microworms.in, we take extreme care in packaging and shipping your live cultures and organisms. We understand the importance of receiving healthy, viable products, and we've partnered with reliable carriers to ensure the best possible delivery experience.
Live arrival is guaranteed unless temperatures at any stops on route to or at the destination are above 45 degrees Celsius. microworms.in is not responsible for carrier delays or mistakes.
Microworms.in ships live products through delhivery.com, an organization specialized in delivering products with on-time delivery with tracking through all their stages. This ensures you can monitor your shipment every step of the way.
IMPORTANT: DOA's (Dead On Arrival) must be reported within 6 hours of delivery to microworms.in for possible credit/replacement. Return of DOA animals may be required prior to a decision on credit or replacement.
Please ensure you inspect your order immediately upon delivery and contact us promptly if there are any issues.
Microworms.in reserves the right to delay shipping if weather conditions are not favorable. Should this become necessary, microworms.in might contact you to reschedule or send your shipment when favorable conditions are met.
Why we do this: This is to ensure the safety of the animals, which will always be our priority. We'd rather delay a shipment than risk the health and wellbeing of your live products.
Microworms.in takes extreme care and safety for the animals that are prepared to be transported. However, at extreme situations, deaths may occur due to conditions or services that are out of microworms.in control.
We do everything possible to minimize these risks, but factors such as unexpected carrier delays, extreme weather events, or handling issues may occasionally occur despite our best efforts.
Microworms.in reserves the right to cancel and refund any live products purchase at their discretion.
Your Responsibility: Please check your state and local laws regarding reptile ownership and specific species ownership. microworms.in will not be held responsible for your failure to do so and will not knowingly violate any such laws.
Healthy, viable live cultures and organisms when shipped under appropriate weather conditions with proper packaging and care.
For DOA claims, photos of the damaged products and original packaging may be required within 6 hours of delivery.
Depending on the situation, we may offer credit toward a future purchase or replacement of the affected products.
Need to report a DOA or have concerns?
Contact us immediately - remember you have 6 hours from delivery to report any issues.
Email: support@microworms.in
Please include your order number, photos of the issue, and contact information for fastest resolution.
We appreciate your interest in our products and look forward to providing you with the highest quality live cultures and organisms. Your pet's health and happiness is our mission!
